Shipping & Returns Policy

🚚 Shipping & Delivery Information

We process and manufacture all orders internally at our workshop. Because every personalized piece is engineered and custom-etched by hand, our workflow is broken down into two distinct phases: Production Time and Transit Time. 

• Production Lead Time: Please allow 2 to 4 business days for your custom items to be layout-verified, precision-etched, and quality-inspected before they ship.
• Shipping Carrier & Tracking: We ship safely across the country utilizing USPS.
• Automated Notifications: The exact moment your package leaves our workbench and enters the shipping carrier's network, you will receive an automated email containing your tracking link so you can follow your delivery in real-time. 

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📦 Returns & Exchanges Policy

Because we specialize in custom manufacturing and personalized laser-etching, our return policy varies based on the type of product you purchase: 

1. Personalized & Custom-Etched Items

Due to the permanent nature of industrial laser-etching, all sales on personalized items are final. We cannot accept returns, modifications, or exchanges on items that have been custom-engraved with your specific names, dates, or medical information. 

• Important Note: Please double-check all spelling, capitalization, and digits before finalizing your order. We etch the exact text entered into our product fields.                                                                                                                                                            

    If you purchased a standard, non-etched stock item (or specified "NONE/BLANK" in the text fields) and change your mind,       you may return the item within 14 days of delivery. 

• Items must be completely unused, unaltered, and returned in their original packaging. 

  the buyer is responsible for return shipping costs. 

  2. Damaged Items or Manufacturing Errors

  We stand firmly behind our engineering and craftsmanship. In the rare event that your item arrives physically damaged from shipping, or if we made an engraving error that differs from the exact text you submitted with your order:

  • Please contact us within 5 business days of delivery at faithdisplays@att.net.

  • Include your order number and a clear photograph showing the damage or error.

  • We will immediately manufacture and ship a brand-new replacement at absolutely zero cost to you.